Company : HP
Hiring Company Website : www.hp.com
Eligibility criteria or education or qualification required for mentioned job : BE / B.Tech
Experience 0 – 3 Years of Industry Experience / Freshers Can also Apply
Job Application Mode – Apply Online
Employment or Work or Job Location : Bangalore
Job Role Support Analyst
Job Description:
Participates as a associate of an Information Technology (IT) technical team. Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior engineers. Provides end user and routine or basic support of enterprise platforms and services. Monitors the environment and resolves issues utilizing available expertise reference documentation. Monitors production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation. Performs work assigned by others. Accountable for own work.
Desired Profile :
Bachelor’s degree in Management Information Systems / Computer Science or equivalent understanding and a minimum of 0-3 years of related experience. May include highly knowledgeable individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
Skills Compulsory:
1. Great verbal and written communications skillfulness. Understanding and working expertise of infrastructure environments (e.g. operating system, security, network(n/w), voice, end user and server related applications).
2. Understanding and working expertise of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance). 3. Understanding with monitoring and reacting to system events and end user / business requests. Expertise and understanding with Information Technology Infrastructure Library (ITIL) reference model. Great initiative, problem solving, priority setting, and collaboration skillfulness. Basic organizational and analytical skillfulness.
2. Understanding and working expertise of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance). 3. Understanding with monitoring and reacting to system events and end user / business requests. Expertise and understanding with Information Technology Infrastructure Library (ITIL) reference model. Great initiative, problem solving, priority setting, and collaboration skillfulness. Basic organizational and analytical skillfulness.
