Company : Dell
Company Profile:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Website : www.dell.com
Job Role : Systems Support Associate
Eligibility : BE/BTech
Experience : 0 – 1 Year
Job Location : Delhi/NCR
Job Description:
# Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
# Daily monitoring and assignment of the Request Managements along with SLA monitoring.
# Working closely with Service Managers on trending reports for various customers.
# Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
# Understanding the basic ITIL framework and adherence.
# Contributes to own or closely related teams through quality and efficiency of own work.
# Applies communication skills to provide service, coordinate information and collaborate with others.
# Listens and asks questions to solicit feedback to understand needs and provide service.
# May communicate sensitive and confidential information.
# Regularly interacts with customers and first line leadership.
# Daily monitoring and assignment of the Request Managements along with SLA monitoring.
# Working closely with Service Managers on trending reports for various customers.
# Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
# Understanding the basic ITIL framework and adherence.
# Contributes to own or closely related teams through quality and efficiency of own work.
# Applies communication skills to provide service, coordinate information and collaborate with others.
# Listens and asks questions to solicit feedback to understand needs and provide service.
# May communicate sensitive and confidential information.
# Regularly interacts with customers and first line leadership.
Desired Skills:
# Must have good communication skills.
# Should be a team player.
# Should be willing to take initiatives and responsibilities for better coordination and efficiency.
# Knowledge of ITIL will be an added advantage.
# Should be a team player.
# Should be willing to take initiatives and responsibilities for better coordination and efficiency.
# Knowledge of ITIL will be an added advantage.
