Company : JP Morgan
Website : www.jpmorgan.com
Job Role : Mangement Trainee
Eligibility : Any Graduate/MBA/CA
Experience : 1 – 3 Years
Job Location : Bangalore
Job Responsibilities:
# Typically responsible for daily Individual Contributor activities in the CID are.
# Responsible for acting as a liaison between Client Service and all the operations units servicing clients for BAU related escalations / prioritizations.
# Partner with product and CIB colleagues to effectively address client issues that fall outside of internal and client SLA’s Makes recommendations on process.
# Leads the team meetings and brings issues to the attention of senior managers.
# Prepare reports and scorecards to gauge health of KRIs and KPIs.
# Participate in various department and team projects to exceed Client expectations.
# Establish and maintain relationships with internal / external clients at multiple levels in order to effectively assess service levels and work to continually improve the operational effectiveness.
# Responsible for acting as a liaison between Client Service and all the operations units servicing clients for BAU related escalations / prioritizations.
# Partner with product and CIB colleagues to effectively address client issues that fall outside of internal and client SLA’s Makes recommendations on process.
# Leads the team meetings and brings issues to the attention of senior managers.
# Prepare reports and scorecards to gauge health of KRIs and KPIs.
# Participate in various department and team projects to exceed Client expectations.
# Establish and maintain relationships with internal / external clients at multiple levels in order to effectively assess service levels and work to continually improve the operational effectiveness.
Qualifications:
# Fresh Graduates / CA’s/ MBA’s or graduates with One to Three years of experience.
# Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables.
# Has to be extremely client-focused and result-oriented in approach.
# Should be a quick learner and should possess excellent Analytical skills.
# Effective communication, negotiation & conflict handling is mandatory.
# Should understand the big picture and think out of the box to resolve client problems.
# Maintain composure in stressful situations.
# Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables.
# Has to be extremely client-focused and result-oriented in approach.
# Should be a quick learner and should possess excellent Analytical skills.
# Effective communication, negotiation & conflict handling is mandatory.
# Should understand the big picture and think out of the box to resolve client problems.
# Maintain composure in stressful situations.
